What is your refund policy?

If you cancel your order, we will issue a refund less our costs incurred. Or, if you prefer, instead of a refund we can send you a copy of whatever portion is transcribed so far.

If you have difficult audio and did not apply the Difficult Audio upgrade, be aware that there may be no refund available, as our costs may be more than the cost of your order.

See our Terms of Service for full details.