CastingWords Support is available from firstname.lastname@example.org and our Feedback Form. We handle customer support inquiries between 10 a.m. and 5 p.m. Monday through Friday, U.S. Mountain Time. When we are able to we check in on the support inquiries at other times (off hours, weekends) for urgent requests. We have a support portal at http://support.castingwords.com/ which interoperates with our email support.
Order status information is available from our tracking page. A more detailed order status page is available by logging into the Account section of the site. You can also download your completed transcriptions there.
We do not offer phone support at this time.
Business Mailing Address:
2144 41st Street
Los Alamos, NM
Federal Tax ID: EIN 20-3855596