We are here to help you! CastingWords online support is available from Jen and the rest of the team at support@castingwords.com.
We also have a support portal at http://support.castingwords.com/ which interoperates with our email support. We do not offer phone support at this time.
We handle customer support inquiries between 8 a.m. and 5 p.m. Monday through Friday, U.S. Eastern Time (normally GMT-5).
Support is closed on these holidays: Thanksgiving (fourth Thursday of November), Christmas Eve (December 24), Christmas (December 25), and New Year's Day (January 1). When we are able to we check in on the support inquiries at other times (off hours, weekends, holidays) for urgent requests.
Transcription order status information is available from our tracking page. A more detailed order status page is available by logging into the Account section of the site. You can also download your completed transcriptions, captions, and subtitles there.
Here's a link to our FAQ with more information about our transcription services and how things work. You can also read some reviews of our services here. If you're ready to order you can do so at our home page https://castingwords.com.
Business Mailing Address
CastingWords, LLC
2144 41st Street
Los Alamos, NM
87544
Email: support@castingwords.com