Transcribing Customer Service Calls: How to use those transcripts for marketing and training

Transcribing customer service calls: How to use those transcripts for marketing and training Being on the phone all day can be challenging. You have to know enough about the company and the products to be able to solve problems, and have the people skills to soothe bad tempers and keep the customer happy. It’s a tall order! But most of these skills can be developed with effective training. In this blog post, we will share some methods that can be used to train your telephone customer service employees, and how transcriptions can help.…

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Wednesday Words: Effulgent

Introducing our new feature, Wednesday Words! In addition to our usual posts, we will be featuring an interesting or unusual word each week, beginning with: Effulgent Adjective Radiant, shining. Of a person, emanating joy or goodness. Here for the transcription? If you landed here looking for transcription services (not just interesting words), we’ve got you covered! Head on over to CastingWords for a-la-carte transcription services in a range of turnaround times, or WatchingWords for the one-time setup, full-time convenience of Transcription as a Service.…

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CastingWords or WatchingWords — What's the Difference?

Regular readers will recall when CastingWords launched its new service, WatchingWords.com, and later the WatchingWords Blog. You have material to transcribe, whether a professionally produced promotional spot, your latest podcast episode, a back catalog of classroom lectures, a quick chat captured on your smartphone, or pretty much anything else. How do you know which transcription service is right for you? Photo by Austin Distel What’s the difference? What is the difference between CastingWords and WatchingWords, and which one should you use?…

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Transcription Services Can Support Your Research and Publication Goals - Here's How

Balancing the research process with teaching presents many challenges. There are many logistical elements to keep track of, as well as people to serve and communicate with daily. Tools to help manage one’s schedule are invaluable. Digital transcription services can help bring together the disparate parts of the research process, making it easier for you to pursue your goals of publication at greater speed. With fewer steps between each benchmark (and more ease managing things day to day), you’ll be able to achieve your research goal in far less time.…

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WatchingWords has its own blog!

Join us in saying hello to a brand new blog! Earlier this year, CastingWords launched its new service, WatchingWords.com, offering Transcription as a Service with one-time setup, full-time convenience. We are now proud to announce the new WatchingWords Blog, which will look at topics of interest to WatchingWords customers. Click to read the very first post, What kind of transcription service is right for you? which looks at four points to consider when choosing between human and machine transcription services.…

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Better Stories Start with Better Interviews

When it comes to developing a story, we need to think of the readers first. This means that in order to write a good story (fictional or no), you need to understand how your story’s readers may interpret it. Interviewing is an easy way to get into your readers’ minds. Here are five tips to help you learn how to interview effectively so that you can write the stories (both real and fictional) that resonate most with readers:…

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Introducing WatchingWords, a Brand New Service From CastingWords

SaaS, Meet Transcription CastingWords is proud to announce a whole new service! WatchingWords is a Software as a Service solution that helps you organize your media, edit captions, and manage transcriptions. Choose a monthly transcription plan, connect your media source, and sit back. We transcribe all of your audio and video as it comes in, quickly converting your media files into timestamped, searchable text in a variety of formats.…

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How to Make the Most of Your Webinar Material

Completing a webinar can be difficult and feel like enough of a process all on its own! But once you have a full hour (or more) of educational material, it behooves you to continue to put that content to work for you going forward. Webinars can continue to be useful after completion, serving your company in unforeseen ways. You just have to think a little bit outside the conventional format.…

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I Need My Transcript In Under 24 Hours, can I get rush service?

I need my transcript ASAP! In under 24 hours if possible. Can I request a “RUSH” order? While we cannot guarantee less than 24-hour turnaround, there are a few things you can be do to make sure your order is transcribed and delivered in the absolute minimum amount of time possible. Got a need for speed? Read on! (Photo by Alessio Lin) First, if your order has already been placed, in most cases it’s too late to rush completion.…

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Break Through Writer's Block Using Digital Transcription Services

Writer’s block is not the boss of you! Writer’s block is when your mind seizes up and it feels like no ideas are going to come out of it ever again. The characters fall silent. No time passes in the world you’ve created. No new words come to the page. You’re completely dried up. It’s one of the worst feelings for a writer! But it’s not incurable. You’ll find your ideas again!…

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