Something wrong with your order? Don't worry! Help is on the way!

I received a message saying there was a problem with my CastingWords order – what now? We send these emails out if there’s an issue with an uploaded audio or video file. It means that the transcription for that file has been placed on hold until a replacement file is provided, a question is answered, or the file is canceled and refunded. The other files in the same order (if any) are unaffected.…