Why CastingWords Will Always Use Real People

CastingWords has recently added technology that uses artificial intelligence to transcribe recordings. We are happy with the technology; it is cost-effective, helps our customers save money, and increases our productivity. But it can never replace our professional human transcriptionists! “Even though we have the tech, we will always use real people,” said Rachel Pearson, co-founder of CastingWords. “They bring too much to the table.” Here are 10 reasons why our transcribers are irreplaceable:…

Man vs. Machine

Transcription involves not only skilled use of language and sharp hearing, but also an understanding of nuance and cultural factors, familiarity with slang and dialect, and the ability to do some common-sense research; all implicitly human skills. Machine learning and AI are evolving quickly into powerful tools that can help with some aspects of transcription, but the human factor still figures prominently in the production of high quality transcription services.…