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Leave a note to the transcribers when placing an order

What is the Notes field for?

When you place an order, you will notice an optional “Notes” field on the upload page. This field allows you to leave a comment for the workers who will handle your order.

Sticky notes on a wall
Include helpful info or special requests by leaving a note with your file.

What to put in a note

Adding notes lets you provide information to help the transcribers and editors who work on your file do a great job.

You can provide information about speakers, potentially tricky technical terms, acronyms, company names, unusual spellings, etc. You can include links to resources (websites, glossaries, slide decks, event schedules, etc.) that provide context, vocabulary, or other info related to your topic.

Notes can also contain special requests about the transcription itself. For instance, you may ask our transcribers to omit a brief interruption that occurs mid-conversation, or skip a minute or two of chit-chat at the beginning or end of an interview.

If you want to skip a substantial amount of material, please trim your file prior to upload, as our system bills on the basis of your file’s duration, not its contents.

If the same comment pertains to all of your orders, you can set up a permanent note. Your permanent note will be included on every file you order. You can amend or delete the permanent note at any time.

To set up a permanent note, visit your Account > Settings page and enter the desired text in the “Notes to Transcribers” field (and click Update!) before you upload your files.

You can still fill in the Notes field on individual files when you add them; both notes will be included with your file.

Many notes on a wall
Lots to say? Set up a permanent note and we’ll add it to every order. (Photo by Starta√™ Team)

What not to put in a note

Notes (both individual and permanent) are for the benefit of our transcribers and editors, to help with research and context. Your notes should not include requests related to these topics, because the workers who see the note cannot help with them:

  • Formatting
  • Delivery
  • Notifications
  • Requests to transcribe only part of the recording (Contact support before placing your order)
  • Requests to combine transcripts, or split a recording into separate documents (Unfortunately we cannot accommodate these requests)

Questions, comments, or requests on these and similar topics should be submitted via email to support@castingwords.com so a member of staff can assist you.

If you want to skip a substantial amount of material, please trim your file prior to upload, or contact support before placing your order. Our system bills on the basis of your file’s duration, not its contents.

Sticky notes on a wall
Got some info for the transcriber? Leave a note! (Photo by Patrick Perkins)

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