Achieve a Conversational Tone in your Copy Using Dictation When you come across a client wanting to address their audience with a “conversational” tone of voice, your next question will probably be obvious.
“What does that mean?”
In essence, a conversational tone means that you should write copy that sounds natural to the reader, that sounds more like a conversation than an informative session.
It has to be a voice that your audience perceives as familiar and non-condescending.…
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Transcribing customer service calls: How to use those transcripts for marketing and training Being on the phone all day can be challenging.
You have to know enough about the company and the products to be able to solve problems, and have the people skills to soothe bad tempers and keep the customer happy.
It’s a tall order! But most of these skills can be developed with effective training.
In this blog post, we will share some methods that can be used to train your telephone customer service employees, and how transcriptions can help.…
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Writer’s block is not the boss of you! Writer’s block is when your mind seizes up and it feels like no ideas are going to come out of it ever again. The characters fall silent. No time passes in the world you’ve created. No new words come to the page. You’re completely dried up.
It’s one of the worst feelings for a writer! But it’s not incurable. You’ll find your ideas again!…
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Ready to move beyond cell phone recordings? Read on!
Four Recording Devices That We Recommend Digital recording devices vary widely in terms of their features and the level of technical expertise required…and of course new products are constantly being released!
Some devices trade off physical ease of use for more memory space. Others may have plenty of disc space, only to run into issues when connecting to your comptuer or other external device in order to share your files.…
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